Waking up to active flooding and extensive water damage is as horrible as you'd imagine. We reached out to Universal Restoration and were given an ETA. Along, with the assurance that everything will be ok. Just hearing those words made me feel a little better. The crew arrived 15 minutes prior to the ETA given, which was wonderful. They came right in and made their evaluation. The field supervisor took the time to explain to me what needed to be done, why and the actual process to complete it. Him taking those few extra minutes to communicate with me made me feel very comfortable, to first off have him in my home and second that he/they had the knowledge to fix this damage. Through the process they continued to communicate with me. It ended up being quite the job but nonetheless was completed in the time frame given. Universal Restoration made my disaster as smooth as possible, from my initial contact to them until the completion of the job with superior results! They were professional, knowledgeable and treated me like a person not a $. I highly recommend if restoration services are ever needed contact Universal Restoration of North FL.